Post details: IceSave Review

13 January 2007

Permalink 07:52:12 am, Categories: Make thy gold multiply, Articles  

IceSave Review

Click here to read my story of the week IceSave went bust.

7th October 2008
Lots of people are finding this page due to Iceland nationalising Lansbanki, the parent company of IceSave. This is my honest take on the situation:

I am anxious and feel physically sick. I have savings with IceSave and am worried I may lose them.

That said, IceSave accounts are covered by a guarantee from Iceland's equivalent of the FSA (up to around 21'000 Euros) with the remainder (up to £50'000) covered by the FSA's compensation scheme.

Unfortunately, Iceland's economy is quite poor and it could be that the Icelandic government create legislation to renege on this deal.

For me it is the "not-knowing" that is worrying. I hope we get some sort of clarification soon.

Update 12:13 - The FSA say we will probably have claim compensation. Fortunately, we should be able to do this through one form from the FSA.

Update 12:28 - Here is great article from the Motley Fool, giving the low-down on the situation with both IceSave and Kaupthing.

Update 13:07 - I just got off the phone with the FSA. There is currently no procedure for claiming compensation because IceSave, at present, have not gone into liquidation (although this is likely in the near future). We are waiting for an official response from the Icelandic government as to whether IceSave will go into liquidation or be nationalised. We will not know how to proceed until this announcement is made.

Update 14:13 - Another interesting article about the situation from The Times.

8th October 2008 - Still no updates from the Icelandic Government. In the meantime, here is a useful Q&A from the BBC News team.

Update 9:00 - Some very encouraging news from Chancellor, Alistair Darling - He says he will back IceSave Savers.

26th October 2008 - The FSCS reveal most of us should have our money back the end of November. They will write to all account holders over the next week or so.

I've been using an IceSave Savings Account for about two months now and I've had a lot of people asking what I thought of it, so here's a review of the product and my impartial opinion.

The Bank

The IceSave account is operated by a subsidary of Landsbanki based in Reykjavic, Iceland. Landsbanki is a well-established (and the oldest) bank in Iceland, so bankruptcy is very unlikely (Update: I was wrong!). They also subscribe to the Banking Code, which creates, ensures and enforces fair dealing and good banking practices to consumers.

The Account
The two main reasons I opened an IceSave account were its fantastic interest rate (currently 5.45% gross, 4.36% NET for basic-rate tax payers) and the guarantee that the interest rate would stay at least 0.25% above the Bank of England base rate. The base rate increased to 5.25% this week, which means the IceSave interest rate will go up to at least 5.5% very soon. The guarantee lasts until October 2009.

You can opt for interest to paid monthly which reduces the gross interest rate to 5.32%.

The IceSave account is open to all UK residents aged 18 or over for savings between £250 and £1 Million.

It is an online savings account, so you don't receive much post from them and can view transactions 24 hours a day.

Opening an Account

To open my account, I simply visited their website and filled my details into their online application form. I also set up a Direct Debit with them for transferring funds to the IceSave account from my current account.

A few days later, I received my welcome pack and login details and went straight to their website. I logged in and changed my account so it paid interest monthly before setting up a small Direct Debit of £300. Just under a week later, the money was in my IceSave account so I transferred the remainder of my savings over, which again took about 5 days.

Online Banking

The login procedure for IceSave's online banking consists of two parts. Firstly a username and password is required (this is sent through the post when you open an account). Secondly, you have to select three characters from either a memorable name, date or place (you choose these when you are opening an account).

The first screen after logging in shows your current balance and has links to view your statement, change your details, make a transaction or log off. The interface is simple and uncluttered and very easy to navigate. Performing any action is pretty much self-explanatory.

Conclusion

On the whole, my experience of the IceSave account has been a good one. I've experienced no problems, transactions have been quick and operating the account is painless. I've never had to call up customer services, so I can't comment on that however, I did have a small query that I sent them via e-mail that took about a week for them to respond to. I would have expected it to be quicker but that is my only gripe.

I'm very happy with my IceSave Savings account and expect to continue using it in the long-term.

Comments, Pingbacks:

Comment from: l D Johnston [Visitor]
I have found Icesave to be among the worst companies I have ever encountered. I wrote to them months ago wanting to be assured that it was truly an internet account so that I wouldn't need to telephone. I never had a reply, although that e-mail and a follow-up did produce acknowledgements.

With all the rave notices in the financial press owing to the high rate of interest, I nonetheless decided to open an account. I applied on the 1st of February (over a month ago) and immediately transfered rather a large amount of money. Except for a written statement accepting my account, that is the last I have heard. The promised 'welcome pack' never arrived, and all my e-mails receive an automated response. Not once have I had a personal reply. I have asked that my application be disregarded and the money returned to my bank. I have written and sent e-mails, and nothing happens.

The next step is the financial ombudsman or the press.
Permalink 2 March 2007 @ 10:05
Comment from: Tony Gomm [Visitor]
Sorry Mr.(?)Johnston but it's an 'Internet' account. You, and I, should not expect random communication from 'head-office' just because you made a transaction. If you want to see what's happening to your money you, er, use the internet...That's one of the reasons why the interest rate is better than 'high-street' banks, with premises and staff to fund.
Permalink 17 April 2007 @ 14:01
Comment from: Liza Jacobi [Visitor]
Just to counteract the negativity of the previous respondent: I've had an Icesave account for three months and have transferred money gradually up to £15,000 with absolutely no problems. I have another account with ING and I have to say that ING despite its poor customer relations is very good at clear presentation of account balances and clearly notes when money has been transferred in or out. Iceland are not as clear and I was not sure from the screen information whether my transactions had gone through. But they had and
I am happy to be saving at their higher interest rate. I had to phone Iceland once about my username and password not working and found no difficulty in accessing them and the problem was immediately rectified. I will stay with Ing as well to see if they pull themselves up but if they don't will definitely transfer everything to Icesave.
Permalink 30 April 2007 @ 21:45
Comment from: K.S.KANDOLA [Visitor]
I AGREE WITH A PREVIOUS COMMENT
REGARDING CLEAR INFORMATION ON
ING ACCOUNTS, BUT THEY FAILED TO
PASS ON INTEREST RATE RISES.
SO I TRANSFERRED TO ICESAVE.
HAVE HAD NO PROBLEMS WITH ICESAVE.
TALKED TO LADY ON TELEPHONE,VERY
HELPFUL.
Permalink 17 May 2007 @ 12:27
Comment from: Mrs K. Smethurst [Visitor]
I have not had an internet bank account before, as I did not trust the security that was offered. There were simply too many scare stories in the press about them. However, I did open an Icesave account a few months ago and have been more than pleased. In fact, I have opened a second account. I have found them easy to deal with, apart from the hassle to fill in all the forms to start with - but this is unavoidable. I would recommend them.
Permalink 17 May 2007 @ 13:31
Comment from: Karen [Visitor]
I opened an Icesave account as I was also fed up with Ing taking advantage of its customers. I can't recommend them highly enough. I have had to telephone them once to resolve a login issue (which turned out to be my fault!) and found Customer Services to be very courteous and helpful. I am sorry other people haven't been as lucky as me!
Permalink 22 May 2007 @ 13:36
Comment from: MR R JONES [Visitor]
icesave is good i had a lot of money invested in icici and
thay did not add my interest at the end of the mouth i had to phone them but with icesave very good plus there website is better
so i give icesave 5 star.
Permalink 4 June 2007 @ 17:48
Comment from: Bob Kenny [Visitor]
Have previously had accounts with both ING and ICICI. ING were OK but ICICI did not give the correct monthly interest. Despite phone calls and being asked to email them the problem the email went unanswered. That is why My wife and I have now transfered our savings into Icesave. First months interest was incorrect however. My wifes was correct but mine was overpaid. Being corrected next month. Watch this space!!!
Permalink 10 July 2007 @ 14:19
Comment from: JH [Visitor]
I have recently tried to open an icesave account.

They made a mistake setting up my direct debit, as a result of which I had to contact their call centre. What a nightmare. The operative I spoke to was incapable of either sorting out my problem or speaking to me like a human being.

In light of their inability to run a customer service operation, I have decided they're not competent to look after my money either.

I shall stick with ING who, in spite of their inferior interest rate, are in my opinion only half as likely to go bust as icesave, and whom I feel I can trust to sort out anything that may go wrong with my account.
Permalink 30 July 2007 @ 12:38
Comment from: Lisa [Visitor]
Had an account for 4 months now. I always use internet savings accounts and chop and change regularly to achieve the highest rate. I gradually transferred money accross to test the water, now have £18,000 invested with interest paid monthly and transferred to my bank account with a different society. All is well, its a very secure log in process IMO and i am happy to carry on investing as their rate is superior to anything else.
Permalink 17 August 2007 @ 17:07
Comment from: Ray [Visitor]
It's interesting to read all these comments, I also am with ING and have had no trouble with them at all but I was told about Icesave from a friend, and that ING are starting to tail off a bit now, so have put £250.00 into Icesave it all went as good as you would expect so I will give them a try and maybe my wife will also open an account with them if all goes well but will still stay with ING.
Permalink 20 August 2007 @ 14:27
Comment from: Alan Coy [Visitor]
Excellent bank - easy to make transfers in and out of the account (using your current account, once you have set-up the diret debit mandate) and they quickly pass on any interest rate raises triggered by the Bank of England.

I have monthly interest credited to my curent account which so far has run smoothly - Top Internet Bank!
Permalink 31 August 2007 @ 14:49
Comment from: Chris Birch [Visitor]
I have had no problems at all with Icesave and money goes in and out with quite easily and a very straight forward statement,too.
Permalink 3 September 2007 @ 13:14
Comment from: Neil [Visitor]
I have recently opened an account with icesave. They seem to offer one of the best rates for monthly interest (which is what i wanted).

I am happy with the service so far, but my only gripe is i would prefer paying into my savings by standing order rather than a direct debit. You don't seem to have the option to do that with this account.

I also find it a bit fuzzy on when my money actually starts to earn interest. Is it when it shows as processed or cleared? It can show as processed for longer than three working days, and im not sure if it has been earning interest in that time!
Permalink 12 September 2007 @ 21:46
Comment from: chris prodromou [Visitor]
My wife has had real problems with ICESAVE. A terrible service. They said they would accept a copy of her passport certified from the post office in order to open her account. We paid for this, but then they refused to accept it saying that they no longer accepted certified copies from the post office. When pressed to give me a date when they had recieved this notice they refused to say. We then asked to close the account. They recieved a letter on the 31st August 2007 saying that the funds should be sent back to the originating account, but after numerous calls we still have not had our money back. I intend to write and complain to them directly.
Permalink 13 September 2007 @ 16:44
Comment from: Colin [Visitor]
Biggest problem I had was they do not clear direct debit deposits quickly enough. The transaction itself happens within a day (i.e. they take the money out of your nominated account). But then they don't "clear" it for your use for another 7 working days! This is ridiculous and it means they are sitting on your money for themselves. I complained by phone and only got the daftest replies. So I've closed the account. Not recommended. Con artists I'm afraid. Oh - and if there's a lot of activity on their site, it would go down just as Northern Rock's did over recent days. You wouldn't get your money at all then!
Permalink 19 September 2007 @ 07:30
Comment from: Roberto [Visitor]
With respect to the comment from Colin (19 Sept 2007): according to the Icesave Terms and Conditions, para 3u, interest will be paid from the day of receipt of electronically transferred funds if received by midday or the next business day otherwise. This means that, although funds aren't available for withdrawal for 7 working days, at least you are receiving interest. Nevertheless, you should avoid running the risk that funds arrive on a Friday after midday!
Permalink 1 October 2007 @ 16:41
Comment from: Tony [Visitor]
I commenced with Icesave in February 2007 following a trusted recommendation. My experience has been positive with efficient management of my savings by mail, phone and internet.
Permalink 12 October 2007 @ 09:02
Comment from: gil mutch [Visitor]
tried to open an account with icesave but my phone number would not be accepted - going elsewhere
Permalink 15 October 2007 @ 11:54
Comment from: Sarah [Visitor]
We took our money out of ING for a better rate of interest. It was going fairly well until I noticed they had started paying the interest on one account into another bank account - WHICH WAS NOT OURS! After a few increasingly impatient calls from me, we have got the missing interest back but still no explanation. That was three weeks ago. Keep an eye on where your money goes. I expect some compensation or I'll be taking my custom elsewhere.
Permalink 16 October 2007 @ 22:53
Comment from: Chris [Visitor] · http://www.fire3k.com
Hi,
I opened my Icesave account about 8 month ago, and I have to say my experience has been very easy and pain free. I moved to them because my previous Savings account was with RBS who were failing to pass on rate increases (except to my credit card - but thats another story).

I have to say I've liked the simplicity of Icesave,and have recommended them to friends.
Permalink 19 October 2007 @ 08:55
Comment from: Barbara [Visitor]
I had 2 icesave accounts and both worked well until I wanted to change a nominated account. Totally impossible.The online method didn't work and the customer services could not manage it either so closed one account. Just logged on to the remaining account to find that I no longer have a nominate account so have no access to my money!
Permalink 20 October 2007 @ 18:23
Comment from: Dave [Visitor]
Been using Icesave for about 18 months now. Moved my money from ING as they drag their feet (as much as they can get away with) regarding interest rate rises but move at the speed of a bullet to reduce them. Found Icesave to be efficient and courteous on the one occasion I had to call them. I'd recommend them highly.
Permalink 13 November 2007 @ 11:49
Comment from: Quintus [Visitor]
I understand about Icesave's DD link with one's bank account. Can you tell me if Icesave can also do what e.g. Egg does, i.e. let me transfer money every month to a second account - with Egg one has to do it manually, but it is possible to have one or more additional designated destination accounts as well as one's bank current account. Can you do this with Icesave? At present I use my online savings account to bank a large amount from whose monthly interest I then pay/transfer my rent online to the landlord's account. More economical than switching it every month to my bank account and then sending it by Standing Order to the landlord's account - I'd lose several days' interest that way.
Works very well with Egg, but I expect their rate (currently 5.75% as against Icesave's 6.30%) will come down pretty smartly once the BoE starts to cut rates, and the margins make quite a difference to
interest on a large sum.
I think that Icesave might be a day or two slower in transferring than Egg, which does it in three working days...
All advice welcome. Maybe someone even has a whizzy alternative method?
Permalink 5 December 2007 @ 23:02
Comment from: David W [Visitor]
I, too, was with ING but got fed up with them mickey-taking with interest rates. No wonder they have to advertise so hard on TV. I also had several problems when telephoning. ING's clarity of online transactions is second to none, but I soon got used to Icesave's slightly different procedure. Only had to ring them once (my fault), and problem was fixed immediately. I recommend them.
Permalink 11 December 2007 @ 12:52
Comment from: Valerie R.J [Visitor]
I have just been speaking to the Help desk at Icesave as the only address they have is a P.O. box.
They refused to give me a proper address i.e. building, street name etc, which I find very off-putting.
On their website they ask for driving licence and passport details, but when I spoke to them they said "that isn't working" and they need copy of bank statement/household bill/Notice of coding from Inland Revenue as ID.
I would like to open an account with them but find these procedures unusual. Any comments?
Permalink 18 December 2007 @ 14:10
Comment from: JohnM [Visitor]
I recently retired and wanted a relatively risk free investment.I saw Icesave advertised on'Motley Fool'website and decided to try it. We put part of my lump sum into it with the remainder going to our regular bank. Absolutely no problems with Icesave and our High StBank have (prematurely in my opinion) just dropped their interest rate. I am seriously condiering transferring all our savings to Icesave.
Permalink 28 January 2008 @ 11:01
Comment from: Paul Rourke [Visitor]
Have been reading previous comments both positive and negative as my wife and I are considering moving both of our ISAs to Icesave for monthly interest. Have any other investors experienced any problems? Your comments would be greatly appreciated.
Permalink 12 February 2008 @ 13:08
Comment from: ken ward [Visitor] · http://virgin media
i considered putting my savings with icesave but their website form will not accept my phone number or passwords i e-mailed them about this but they have ignored my e-mail i wanted to put a substantial amount into icesave but have now decided against it beware!!!! it looks unsafe.
Permalink 12 February 2008 @ 21:57
Comment from: Mrs N Seaborne [Visitor]
Just invested some money with ICESAVE and found it quick and easy
Permalink 16 February 2008 @ 22:34
Comment from: Mrs A. McNeill [Visitor]
I have been trying to open a account with ICESAVE for the past hour and half. Please could someone give me a phone number to talk me though it.
Permalink 21 February 2008 @ 15:14
Comment from: angela [Visitor]
I have read with interest comments on Icesave savers! The postive outweighs the negative, so I guess I shall try them out too....as I want to close up my Abbey Isa and transfer the money to get a higher rate of interest than what Abbey are giving me!!! Big name, small payers-out!!!
Permalink 26 February 2008 @ 16:53
Comment from: Derek [Visitor]
Icesave website is not fit for purpose. It dosen't work properly (which they've admitted) and some links, simply, are not there or lead nowhere. Customer service (although polite) failed to return calls as promised or gave incorrect information. Nothing but frustration. High interest rates perhaps but surely not worth the risk.
Permalink 27 February 2008 @ 10:23
Comment from: Jan [Visitor]
Phone no. is 0845 605 6050 or 0191 255 8377.
Hope you have better luck than me - spent about an hour last week TRYING unsuccessfully to get them to explain their ridiculously long time to process applications (* DAYS for a DD!) but round & round in circles so gave up/
Permalink 29 February 2008 @ 15:58
Comment from: Jan [Visitor]
Meant to say 8 days for DD, SORRY.

Set up an account ready for transferring from another bank, but they they said ON PHONE they'd only accept a cheque or CHAPS transfer unless I wanted to send it by DD to their "Holding Account". Dread to think how long it would sit there, so shall go elsewhere, even though the interest won't be as good.

I'd rather go somewhere RELIABLE!
Permalink 29 February 2008 @ 16:02
Comment from: Caroline [Visitor]
I have opened an easy access savings account with them, and had no problems.
Also in the process of transferring my ISA, had written acceptance within 1 week of me sending them the form. All I can say is, so far, so good, and at more than 1% above my current bank, I am quite happy.

Permalink 3 March 2008 @ 12:05
Comment from: paul [Visitor] · http://linuxhostinguk.com
I found them really easy to setup, not so sure about the isa transfer process though as could be done electronic but the rate can not be beaten. After all you cant have cake and eat it as well. FSA dont have any complaints registered against them.

People just complain at the drop of a hat, or jump ship if anything goes wrong. I agree though they should have other transfer in methods other than dd.
Permalink 3 March 2008 @ 19:31
Comment from: Darwin [Visitor]
Did anyone see the Channel 4 News (3 March 2008, 7pm) report on Icesave and KaupthingEdge Bank? The report was mainly about High Interest paying accounts mainly from Iceland and the warning from FSA and the Parliamentary Select Committee to look beyound the high rates offered. It is strange that these warning should come now after a year in operation in the UK by Icesave. Funny there was no mentioned about Indian based ICICI Bank which also offer high interest rate and operates in the UK!
Permalink 5 March 2008 @ 00:58
Comment from: Alan Neave [Visitor]
Very good service from my Icesave account, but am wondering whether, being based outside the UK, my deposits sre covered by the Government's guarantee up to £30,000?
Permalink 8 March 2008 @ 14:12
Comment from: S Allen [Visitor]
I was just about to transfer my ISAs to Icesave when I discovered that although money up to £35000 is safe, part of the money (£16,000) has to be claimed from Iceland!
In the current financial climate when, it seems, anything could happen, the thought of having to claim from Iceland as well as the UK fills me with dread. Plus the whole process could, apparently, take up to a year!
I'm holding back for the moment until I get more info or a better rate elsewhere that accepts transfers.
Permalink 18 March 2008 @ 12:16
Comment from: S Allen [Visitor]
I should add that I have all my savings with Icesave and my hesitance was down to whether I should close my account and move to a totally UK company.
Permalink 18 March 2008 @ 12:18
Comment from: Mike [Visitor]
I have just opened a savings account and an ISA with Icesave. No real problems except that they seem to take money from your nominated account a long time after application. I expect this is something to do with DD's being set up.
I too have an ING account and whilst it is probably good security I am taking the advice of not putting too many eggs in on one basket and splitting my funds.
Permalink 26 March 2008 @ 18:31
Comment from: Bob [Visitor]
Icesave - I have been trying to open a basic cash ISA with Icesave since 2nd. February this year before the April 5th deadline. Despite completing the relevant on-line form and subsequently numerous reminder emails to them and despite their automated responses - NOTHING.
Poor communications and a very, very poor service, in my honest opinion.
Imagine trying to get a response from them after successfully opening an account!!!!
Permalink 27 March 2008 @ 00:44
Comment from: mike h [Visitor]
My wife and I opened internet savings accounts with Icesave in May 2007.The accounts were set up with no problems what so ever. Transferring funds back and forth between the nominated accounts and the Icesave accounts works really well and takes a maximum of 4 days.

Up until now we cannot fault their web site or service levels.
Permalink 1 April 2008 @ 13:09
Comment from: Jayne [Visitor]
Opened savings account and ISA account with company in March. No problems at all with setting them up and whole process took under two weeks.

Web site good. Just one slight problem is that I want to transfer funds from my savings account to my husbands ISA and cannot see a way of doing so easily.

We live in a very fragile climate at present and we are all very conscious since Northern Rock of 'what if' but short of keeping all our savings under the bed we have to take risks.
Permalink 2 April 2008 @ 15:53
Comment from: Bruce [Visitor]
Have a substantial amount of money in ICESAVE locked for a two year period. This was created in December of last year. This was before all the security concerns became so evident. I had moved this money from an investment brokerage because I really wanted a 'no risk' situation and everyone advised going to a bank. Now the world seems, once again, to be turning. I am concerned about the two year period in this climate of uncertainty, but there is virtually nothing I can do about it. Of does someone know of a way that I can? Of course I realise that Icesave is not related to the core USA housing credit problems that have caused such significant fiscal global distress in the current fiscal market. This may, in fact, make them a safer best amongst the former 'no-risk' categories. Any advice would be appreciated.
Permalink 14 April 2008 @ 15:18
Comment from: Allan [Visitor]
I like to spread my savings around - to minimise risk mainly. However this gives me an overview of the companies I have invested in. I have ISAs with ING and Icesave and had two investments with Alliance & Leicester. I also have online savings with Nationwide.
A & L changed their terms and conditions frequently then passed the administration of the accounts over to Legal & General, who also kept changing terms and conditions.
The upshot was that at the end of 10 years my £6000 that I invested with A & L yielded just £8000. This works out at under 3% compounded during a period when, had I left the money in a Nationwide Savings account I should probably have been £1000 better off.
Apart from the slightly quirky business of transactions by Direct Debit and initial difficulty with passwords I am now very happy, having opened not only the ISA, but a Fixed Term 6 month account and a High Interest Savings Acct.
Permalink 15 April 2008 @ 18:06
Comment from: Steve. [Visitor]
Icesave can not validate my bank account on applying for a bond.. So I can send a cheque BUT if no validated bank for the transfer of funds I wonder how they will send me money when bond matures.
Cheque may be but this is unclear from the site.
Permalink 2 May 2008 @ 22:53
Comment from: Mr R. E. Frost [Visitor]
Has anyone noticed that it costs £3.95 per min to telephone Icsave?
Permalink 7 May 2008 @ 11:40
Comment from: Mr R. E. Frost [Visitor]
Oops! - here's the "e" I missed out of Icesave!
Permalink 7 May 2008 @ 11:44
Comment from: Arne [Visitor]
That's £3.95 MAXIMUM. I think BT recommend that this will be the most people will expect to pay when they set up an 0845 number for a business. It actually costs around 2p/min or the same as any other 0845 number.
Permalink 7 May 2008 @ 20:17
Comment from: Arne [Visitor]
That's £3.95 MAXIMUM. I think BT recommend that this will be the most people will expect to pay when they set up an 0845 number for a business. It actually costs around 2p/min or the same as any other 0845 number.
Permalink 7 May 2008 @ 20:18
Comment from: sjones001 [Visitor]
I've just foolishly invested £50k into Icesave, and am really worried if they go bust and I lose a considerable amount of money. Does anyone else have more than £35k saved with them? I can't withdraw the money for 12 months either - I feel like they are stealing my money!
Permalink 26 June 2008 @ 15:27
Comment from: David Montgomery [Visitor] · http://icesave
You should follow your 'gut' feelings about investment. lf we all get panicky over comments heard we could all end up down the pan. l've invested into 3 accounts with Icesave, including transfering an ISA with no problem. Find their web pages simple to follow
Permalink 14 July 2008 @ 14:13
Comment from: Alison White [Visitor]
I recently sold my flat so have quite a lot of money to invest and set up an online account with Kaupthing Edge and found them to have fantastic rates and excellent customer service and VERY flexible. Unfortunately I had to set up some alternative accounts (not good to have your money in one place) so opted for Icesave - I have had a TERRIBLE experience with them and wouldn't recommend them. Setting up and transferring money can be torturous, their customer service (if you manage to get through) their lines can be down for hours tell you conflicting information and they don't respond to emails or letters. I am dreading trying to get my money out at the end of the fixed term. Because of these issues I would now like to transfer my money out immediately but I am told I cannot under any circumstances. NB Realise it is an online bank but so is Kaupthing Edge and Icesave could learn a thing or two from them. It is only when things go wrong you find out if you are with a good bank or not. Icesave is NOT. It was a big mistake
Permalink 21 July 2008 @ 10:30
Comment from: db [Visitor]
sjones001: Do you have any reason at all to feel that you have acted "foolishly", or that the bank *you* entrusted your money to are "stealing" it from you ?

You should really not be "investing" money that you can't afford to lose, at least until you know what you're doing, if ever.
Permalink 23 July 2008 @ 16:42
Comment from: G. Davis [Visitor]
I have opened two accounts recently with Icesave and have had no problems at all with transactions in and out. Their interest rates are very competive and see no reason to bank elsewhere even in these turbulent times.
Permalink 29 September 2008 @ 23:07
Comment from: John Neal [Visitor]
I'm looking for someone in Britain who has put savings in Icesave. Could anyone looking at this please e mail me on john.neal@bbc.co.uk today, that's the 7th of October 2008. thnaks for your help
Permalink 7 October 2008 @ 10:10
Comment from: Mark Thompson [Visitor] · http://www.cnn.com/international
Hi,

I am from CNN International and interested in speaking to anyone in the U.K who has money tied up in Ice Save.
Just to get a general sense of how you are being treated and how much information you are actually being fed.
If you are interested in talking to me please contact Mark.Thompson@cnn.com

Thanks.

Mark.
Permalink 8 October 2008 @ 13:18
Comment from: Sandra Nijkerk [Visitor] · http://consument.volkskrantblog.nl
In the Netherlands, lots of people saved through Icesave. Icesave had 5,2% interest, a bit more than most banks and had guarantees on the safety of your savings from the Iceland+Dutch government.
We are all afraid we won't see our money back. The minister of finance her even told it's our own fault, that choosing high interestrates comes with a risk. And doesnt want to stand for the first 20.000 euro.
www.icelost.net is a website where most of us are.

A story of a woman being tortured by her man, starting to study after receiving an amount of victimmoney, can stop again, because she can't reach her money anymore.
I'm
a student myself, I called The Dutch Bank (DNB: federal bank) before transferring my money there. They assured me it was safe.
I saved for 10 years on this money.

Permalink 9 October 2008 @ 15:09

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